Terms of use

Who we are and what these terms cover

The website and the signup flow are operated by Virtual Manager Services, Inc., a Florida corporation, 6097 Balboa Circle, Apt 402, Boca Raton, FL 33433, United States ("Virtual Manager", "we"). Pool Management System ("the Service") is business software for pool service companies.

These terms cover the public website, the contact form, the public demo, and the creation of an account and subscription. The use of the Service after login, including how your company's data is handled, is governed by the subscription agreement you accept at signup or sign separately, together with our Privacy Policy and Cookies Policy.

Eligibility and accounts

The Service is offered to businesses and their staff. You must be at least 18 years old and use the Service for business purposes. It is not offered to consumers for personal use.

You must give accurate signup information and keep it current. You are responsible for your password and for everything done through your account; tell us at once if you suspect unauthorised use. We may refuse, suspend or close accounts that break these terms or that we reasonably believe are fraudulent.

Subscriptions, trials and billing

Plans, prices and any free trial are shown at signup. Payment is processed by Stripe; by adding a payment method you authorise us to charge the subscription fee for each billing period (monthly or annual as selected) until you cancel.

If your plan includes a free trial, the trial length is shown before you confirm. Unless you cancel before the trial ends, the subscription starts automatically and the first period is charged to the payment method on file.

Subscriptions renew automatically at the end of each period at the then-current price for your plan. We will give you notice by email before any price change applies to you, and you may cancel before it takes effect.

You may cancel at any time from the platform or by writing to contact@poolmanagementsystem.com. Cancellation takes effect at the end of the current paid period; you keep access until then. Fees already paid are not refunded, except where a refund is required by law or expressly agreed in writing.

Prices exclude taxes. Where we are required to collect sales or similar taxes, they are added to the invoice. Coupons apply only as described when offered and cannot be combined unless stated.

Acceptable use

You may not: use the site or the Service for anything unlawful; try to gain unauthorised access to our systems, other accounts or data; interfere with the operation or security of the site; scrape, crawl or copy content or data by automated means beyond ordinary search-engine indexing; reverse engineer, decompile or otherwise try to obtain the source code of the Service; resell, sublicense or offer the Service to third parties; run security or load tests without our written permission; or upload malicious code or content that infringes others' rights.

We may suspend access immediately when we reasonably believe it is needed to protect the Service, other customers or the public, and we will tell you why unless the law prevents it.

Information you submit

Details you send through the contact or signup forms are handled as described in the Privacy Policy. You confirm you are entitled to provide them. Marketing emails are sent only if you opted in, and every one carries an unsubscribe link.

Intellectual property

The website, the Service, its software, design, documentation, trademarks and content belong to Virtual Manager or its licensors and are protected by copyright and other laws. Subscribing gives your company a limited, non-exclusive, non-transferable right to access and use the Service for its internal business during the subscription; it does not transfer any ownership.

Data your company enters into the Service remains your company's property. Aggregated or de-identified usage information that does not identify your company or any person may be used by us to operate and improve the Service.

Feedback you send us about the Service may be used freely by us without obligation to you.

Third-party services

Payments are processed by Stripe under Stripe's own terms and privacy policy. Analytics and advertising tools load only with your consent through the cookie banner, as explained in the Cookies Policy. We are not responsible for third-party sites linked from ours.

Disclaimers

The website and the Service are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site or the Service will be uninterrupted, error-free or secure, or that the content is complete or current. Any service-level commitment exists only if stated in your subscription agreement.

The Service helps pool companies organise their work; it does not replace the professional judgment, licences, permits or regulatory obligations of the company using it, including water-quality and safety rules that apply to pool operators.

Limitation of liability

To the fullest extent permitted by law, Virtual Manager and its members, officers, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, arising from your use of the website or the Service, even if advised of the possibility.

Our total liability for any claim arising out of the website or the Service under these terms is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars (US$100) if you paid nothing. Nothing in these terms limits liability that cannot be limited under applicable law.

Indemnity

If a third party brings a claim against us because of your breach of these terms, your unlawful use of the site or the Service, or data or content you submitted, you will defend us and cover the resulting damages, costs and reasonable legal fees.

Termination

You can stop using the website at any time and cancel your subscription as described above. We may end or suspend your access if you materially breach these terms and do not cure the breach within a reasonable time after notice, or immediately where the breach threatens the Service, other customers or the public. After termination, the export, retention and deletion of your company's data follow your subscription agreement.

Sections on intellectual property, disclaimers, limitation of liability, indemnity, governing law and any payment obligations already incurred survive termination.

Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you consent to their jurisdiction. Before filing, either party will notify the other in writing and both will try in good faith to resolve the matter within 30 days.

Changes to these terms

We may update these terms. The effective date at the top shows the current version. For material changes we will notify account holders by email or through the platform at least 15 days before they take effect; continued use after that date means you accept the new terms. If you do not agree, cancel before the change applies.

General

These terms, the Privacy Policy, the Cookies Policy and your subscription agreement are the whole agreement between you and Virtual Manager about the website and signup. If any provision is unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them to a successor of our business. Notices to us go to contact@poolmanagementsystem.com or the postal address above.