What counts as an active customer?
A customer you serviced at least once in the month — the person or business, not the pool. If you don't service a customer in a given month, you're not billed for them. Technicians, office users, vehicles and photos are never billed.
What is a serviced location?
A service address. One address can hold several bodies of water — a pool, a spa, a fountain — and still counts as one location. The first location of each customer is included; each additional one is $0.95/month.
What happens when I grow past 49 customers?
Nothing blocks and nothing jumps. From the 50th active customer, $1.40 applies only to the customers above 49 — like tax brackets, crossing a band never raises the price of the customers below it. From the 400th, the rate is $1.30.
I have a customer with several properties. How is that billed?
As one active customer, plus $0.95 per serviced location beyond the first. The pools at each property are never billed — only the location is.
Is there a free trial?
Yes, a 30-day free trial on any plan. You add a card at signup, nothing is charged during the trial, and you can cancel any time before it ends — no charge.
Do bigger plans unlock more features?
No. Every plan runs the exact same product, the same email support and the same self-serve onboarding. Plans differ by band and rate — nothing else.
Will my price change after I sign up?
Price adjustments happen at most once a year, are capped, come with 60 days' written notice, and never apply in your first 12 months.
